1.0 INTRODUCTION
Hidden Gems Venues Ltd uses the personal information you share with us to provide services to you and to try to deliver an exceptional user experience. We are committed to protecting the personal information we collect from you, our members who browse and book venues on Hidden Gems Venues Ltd, Listing Owners who use the Hidden Gems Venues Ltd Platform to promote and manage your listing, and partners, service providers and other visitors to the Hidden Gems Venues Ltd website.
This Privacy Policy will help you understand how we handle your personal information, as it relates to your access to and use of the Hidden Gems Venues Ltd Platform.
1.1 Definitions
Any undefined terms in this Privacy Policy will be defined precisely as they are in our Terms of Use (“Terms”). Please refer to the Terms for clarification regarding any such terms.
2.0 GUIDING PRINCIPLES
Hidden Gems Venues Ltd’s mission to deliver incredible value to our customers and to the world around us is the foundation that guides how we think about everything we do, including how we secure and protect your private information.
Your information belongs to you, and we understand that any personal details you’ve shared with us is shared for the purpose of advancing your interests as they relate to use of the Hidden Gems Venues Ltd platform. Our goal is to collect and retain only the information we need to provide our services to you and to continuously improve the Hidden Gems Venues Ltd Platform.
If a third party requests your personal information, we will refuse to share it unless you have given us permission or we are legally obligated to share. We’ll always respond to all privacy-related inquiries we receive as quickly as possible.
3.0 INFORMATION WE COLLECT
• Information you give us or share on the Hidden Gems Venues Ltd Platform about you, your business, your space or venue, and your event or activity. This may include, but is not limited to, your name, company name, address, and email address.
• Payment information you provide, such as your bank account or credit card number.
• Information about how you access and use the Hidden Gems Venues Ltd website, including information about the device and browser you use, your network connection, and your IP address. Like most sites, we collect some of this information by using “cookies” or other similar technologies. In some cases we or our business partners may associate the information we collect via cookies or similar technology with your personal information. While you may disable the usage of cookies through your browser settings, the Hidden Gems Venues Ltd platform currently does not respond to a “Do Not Track” signal in the HTTP header from your browser or mobile application due to lack of standardization regarding how that signal should be interpreted.
• Copies of government-issued identification or other personally identifiable pictures or documents that you provide to verify your identification or your affiliation to your venue or business.
• Information others, including third party services such as Google and Facebook (e.g. when you login or connect using their service) provide about you (e.g. reviews, references, registration and profile information). Information provided by third party services varies and is controlled by you via the privacy settings of that service. We do not control, supervise or respond for how third parties sending this information process your personal information, and any information request regarding the disclosure of your personal information to us should be directed to those third parties.
• As permitted by applicable laws, Hidden Gems Venues Ltd may obtain background information and reports from public records of criminal convictions or sex offender registrations. For members outside of the South Africa, as permitted by applicable laws and with your consent where required, Hidden Gems Venues Ltd may obtain the local version of police, background or registered sex offender checks. We may use your information, including your full name and date of birth, to obtain such reports.
• To the extent permitted by applicable law, we may receive additional information about you, such as demographic data or information to help detect fraud and safety issues, from third party service providers and/or partners, and combine it with information we have about you. For example, we may receive background check results (with your consent where required) or fraud warnings from service providers like identity verification services for our fraud prevention and risk assessment efforts. We may receive information about you and your activities on and off the Hidden Gems Venues Ltd platform through partnerships, or about your experiences and interactions from our partner ad networks.
4.0 HOW WE USE THE INFORMATION WE COLLECT
• To enable you to use our platform and to access other related services, including, for example: creating a profile or a listing; confirming your identity; booking a listing; communicating with other members and visitors; and resolving issues with the platform.
• To charge for our services and issue payments and refunds.
• To provide customer service and send you support messages.
• To process referral invitations.
• To operate, protect and improve our platform and other related services (e.g., using analytics and research to identify ways to make Hidden Gems Venues Ltd easier to use or navigate) and to ensure you are able to access and use our platform.
• To personalize the platform for you and to advertise and market products or features to you.
• To verify your identity, account and/or listing ownership to protect you and other members against crime such as identity theft or fraud.
• To detect and prevent any form of fraud or crime and to enforce our Policy. And any other Hidden Gems Venues Ltd policy. In a small number of cases, the outcome of such detection and prevention efforts may result in suspension or termination of membership if we identify activity or information that we think poses a safety or other risk to you, the Hidden Gems Venues Ltd community, the Hidden Gems Venues Ltd Platform, to third parties or partners, or which otherwise violate our Terms of Use Policy.
• To comply with legal requirements.
5.0 HOW WE SHARE YOUR INFORMATION
We do not sell your personal information. To provide our services, facilitate communication between users, and process bookings and payments, we may need to share your personal information with other users and/or with third-party service providers. This includes:
• Sharing your Hidden Gems Venues Ltd user and published listing profile information (e.g. name, bio, reviews) with other users. We do not share your payment information, birthdate, mailing address, and personal email address or phone number with other users.
• Sharing your personal information (e.g. bank account and credit card) with service providers in order to facilitate payments, refunds and to analyse and resolve any disputes or fraud claims.
• Sharing in response to a legal obligation or when otherwise necessary to exercise or defend legal claims, protect against harm to our rights, property, interests, or safety or the rights, property, interests, or safety of you, members of the Hidden Gems Venues Ltd community, third-parties, or the public as required or permitted by law.
• Sharing to help us conduct marketing and advertising.
• With your permission or upon your direction, we may disclose your personal information to interact with a third party or for other purposes not described here.
• We may share your personal information while negotiating or in relation to a change of corporate control such as a restructuring, merger, or sale of our assets.
6.0 CHILDREN’S DATA
Hidden Gems Venues Ltd is not directed to children, and we don’t knowingly collect personal information from children under the age of 16. If we learn that a child under 16 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 16 has given us personal information, please contact our customer support team.
7.0 YOUR RIGHTS CONCERNING YOUR DATA
7.1 Everyone
As an Hidden Gems Venues Ltd Platform user and/or member of the Hidden Gems Venues Ltd community, you always have the ability to access and delete most personal data at the Hidden Gems Venues Ltd website URL by logging in to your account settings and profile. To delete your account, or if you need help accessing or deleting your personal information, you can contact [email protected] and we will assist you with your request.
In rare cases, where there is an issue with your account related to trust, safety, or fraud, we may be unable to delete your account right away. When we delete your account, we may retain certain information for legitimate business purposes or to comply with legal or regulatory obligations. For example, we may be obligated to retain your information as part of an open legal claim. When we retain such data, we do so in ways designed to prevent its use for other purposes.
To unsubscribe from promotional or commercial emails, you can click the unsubscribe link in those emails.
You can modify your cookie settings on your browser, but if you delete or choose not to accept our cookies, you may miss out on some features of the Hidden Gems Venues Ltd Platform.
7.2 Consumer Privacy Act
To request access to or deletion of your personal information, or to exercise any other data rights, please contact us at [email protected]. Please include your full name, email address, and phone number associated with your use of the Hidden Gems Venues Ltd Platform, along with why you are writing, so we can process your request efficiently.
Right to Know. You have the right to know and see what data we have collected about you over the past 12 months, including:
• The categories of personal information we have collected about you;
• The categories of sources from which the personal information is collected;
• The business or commercial purpose for collecting your personal information;
• The categories of third parties with whom we have shared your personal information; and
• The specific pieces of personal information we have collected about you.
Right to Delete. You have the right to request that we delete the personal information we have collected from you (and direct our service providers to do the same). There are a number of exceptions, however, that include, but are not limited to, when the information is necessary for us or a third party to do any of the following:
• Complete your transaction;
• Provide you a good or service;
• Perform a contract between us and you;
• Protect your security and prosecute those responsible for breaching it;
• Fix our system in the case of a bug;
• Protect the free speech rights of you or other users;
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interests that adheres to all other applicable ethics and privacy laws;
• Comply with a legal obligation; or
• Make other internal and lawful uses of the information that are compatible with the context in which you provided it.
Other Rights. You can request certain information about our disclosure of personal information to third parties for their own direct marketing purposes during the preceding calendar year. This request is free and may be made once a year. You also have the right not to be discriminated against for exercising any of the rights listed above.
8.0 LINKS TO THIRD PARTY WEBSITES.
The Hidden Gems Venues Ltd Platform may contain links to third-party websites. Those websites may have privacy policies that differ from ours. We are not responsible for those websites, and we recommend that you review their policies. Please contact those websites directly if you have any questions about their privacy policies.
9.0 CHANGES TO THIS PRIVACY POLICY
We may update this policy from time to time as the Hidden Gems Venues Ltd Platform changes and privacy law evolves. If we update it, we will do so online, and if we make material changes, we will let you know through the Hidden Gems Venues Ltd Platform or by some other method of communication like email. When you use Hidden Gems Venues Ltd, you are agreeing to the most recent terms of this policy.
10.0 CONTACT US
If you have any questions or concerns about your privacy or anything in this policy, including if you need to access this policy in an alternative format, we encourage you to contact our customer support team at [email protected].